[Lebanon] Account Manager
JOB PURPOSE
We are seeking a driven and results-oriented Account Manager to join our growing sales team. You will be responsible for managing a portfolio of small to medium-sized clients, fostering relationships with key agencies, and driving post-campaign sales growth.
JOB ACCOUNTABILITIES & OBJECTIVES
- Analyze post-campaign data to identify upsell, cross-sell, and renewal opportunities.
- Develop and present proposals tailored to client needs and objectives.
- Manage agency relationships, acting as the primary point of contact for all inquiries and requests.
- Build and maintain strong relationships with Tier B and C agencies.
- Serve as the primary point of contact for all account-related inquiries and issues.
- Educate and consult to demonstrate how to use DMS advertising products, best practices, and how to develop effective campaign
- Track and report on key performance indicators (KPIs) to measure client satisfaction and campaign success.
- Resolving campaign issues in a timely and productive manner, and identifying and implementing process improvements
- Stay up-to-date on industry trends and competitor offerings.
OTHER DUTIES & RESPONSIBILITIES:
- Collaborate with internal teams to ensure seamless client experience.
- Providing feedback to our product and tools teams to help us scale our advertising platform
MINIMUM KNOWLEDGE/ EXPERIENCE/ TRAINING/ QUALIFICATIONS
A.Education/Experience:
- Bachelor's degree in Marketing, Communications, or a related field
- Minimum 4 years of experience in account management or media planning role
B.Specific knowledge:
- Proven track record of exceeding sales targets and building strong client relationships.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical skills with experience in data analysis and reporting.
C. Ability/Skills:
- Strong data-driven decision-making capabilities.
- Communication and analytical skills.
- Proven project management and sales skills, including prospecting, negotiation, and presentation.
- Basic understanding of the media landscape.
- Fluent in English; Arabic proficiency is advantageous.
- Capable of analyzing numerical data for budgeting, forecasting, and trend analysis
- Problem-solving skills with the ability to handle multiple tasks and complex situations.
CORE COMPETENCIES
- Customer service orientation.
- Keen attention to detail and commitment to quality.
- Effective communicator.
- Commitment to continuous learning and staying informed about business trends.